The Feeling Economy and Customer Empathy March 2, 2021/in Customer Relationship Management/by Roland T. Rust and Ming-Hui HuangArtificial intelligence (AI) and automation as a workforce disruptor is a genie out of the bottle.
From Building-Centric to People-Centric Workplaces February 19, 2021/in Managing Your People/by Chris KaneFor decades, corporations put little thought into employee workspaces. The mindset of “one person, one desk,” left workers imprisoned in a sea of grey cubicles.
How Do I Start A Small Business? January 27, 2021/in Starting Your Business/by Akash TripathiStarting a small business and achieving a reasonable amount of success in the same business requires you to follow quite a few steps.
How Franchise Owners Can Use Customer Service to Outdo the Competition and Grow Their Business November 13, 2020/in Customer Relationship Management/by Scott GreenbergWith the bar set so low for customer service, franchise owners are well positioned to jump ahead of the competition.
4 Ways Entrepreneurs Can Improve Their Business With Agile Marketing November 13, 2020/in Marketing & Sales/by Jim EwelAgile marketing has been lauded as a must-have for marketing teams and big-name businesses.