Entries by Nathan Ives

Tactical Execution Best Practice 7 – Clearly Defined Organizational Roles and Responsibilities

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All too often, duplicate effort is unknowingly expended by an organization’s various workgroups. Lack of organizational defined positional roles and responsibilities and/or work handoffs commonly result in employees unnecessarily performing highly similar if not the exact same activities. In some cases, workgroups may generate differing and conflicting outputs; in others, they may inappropriately change underlying application data such that hinders overall progress and propagates errors. Organizations clearly defining positional roles and responsibilities in standalone responsibilities matrices are better able to avoid these conflicts; releasing precious resources for the performance of value adding work and eliminating redundancy based errors.

Salespeople have questions. Jeffrey has answers.

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Questions from salespeople: Jeffrey, As you suggest, my company is going to start filming client video testimonials. There will be some clients we would not invite to give a testimonial due to their less than stellar reputation in our community. What is the diplomatic response to such clients if they ask, “How come you didn’t […]

Business Performance Assessment Program Best Practice 14 – Separate Fact from Opinion

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Business performance assessment findings drive organizational actions. Consequently, a great deal of care must be taken when deciding what to include within a self assessment report. Findings based on logically derived conclusions founded on observable, quantifiable facts provide leaders with insightful information on how to improve performance. Findings built on opinion-based conclusions or founded primarily on individual experience frequently lack the vigorous underpinnings necessary to ensure a performance improvement opportunity. Thus, these suggestion-type findings should be excluded from formal self assessment reports.

Sharon Drew Morgen, NYT Business Bestselling Author, Writes Column for StrategyDriven

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  Sharon Drew Morgen joined StrategyDriven as a Principal Contributor and columnist. Morgen authored the NYTimes Business Bestseller, Selling with Integrity, and will offer StrategyDriven readers advice to help them think about the changes they need to make in order to achieve personal and professional excellence.     Nationally renowned executive coach, speaker and author, […]