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There is certainly no shortage of articles, texts, and resources dedicated to the subject of developing business strategies. I myself am guilty of adding to this information pile, having just released a book on this very topic. But as we all attempt to decode the magic formulas and frameworks behind best-in-class business strategies, we should […]
Why do you pay your team members? If you asked them, they might answer “You pay us to work.” If you ask an office-based worker what ‘work’ means to them, you’ll get a list of typical workday activities. They read and write emails. They write reports. They go to meetings and attend conference calls. Those […]
Implementing performance improving actions can dramatically enhance the organizational results achieved. Unfortunately, many identified actions go unfulfilled, the victims of never ending delays. Establishing robust corrective action due date extension protocols, complimented by associated management metrics and reports, helps curtail unending activity deferment.
Management establishes the organization’s priorities and assigns activity due dates and resources accordingly. To meet this responsibility, managers must continuously monitor and control activity due dates and resource assignments after they are made; adjusting them accordingly as new information and/or opportunities become available.
Significant event mitigation and recurrence prevention represent two important corrective action program functions. As such, senior management involvement with, commitment to, and accountability for significant event corrective actions is critical to program success.
Corrective Action Review Boards (CARBs) engage senior organization leaders in the response to significant events. As board participants, they review all root cause reports, challenging the thoroughness of investigation, ensuring the completeness, adequacy, and timeliness of corrective actions; verifying appropriateness of follow-up action assignments; and confirming the availability of needed resources. Additionally, the CARB establishes monitoring activities and performance measures to verify the effectiveness of the immediate response and corrective actions to prevent event recurrence.
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