Human Performance Management Best Practice 6 – Repeat Backs

Description

Distractions abound in every environment. Whether they are audible or visual, these disruptors detract from the communication between individuals. Such communication barriers may lead to the misunderstanding of directions provided by one person to another resulting in errant execution of a desired process.

Use of communication repeat backs helps ensure critical information is effectively passed from sender to receiver. Through the use of this human performance enhancement tool, the receiver verifies to the sender that he or she understood the communicated message and provides the sender with an opportunity to correct any misunderstanding. Either one of two repeat back methods serves this purpose.

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