Corrective Action Program Best Practice 11 – Check for Duplicate Condition Reports

Leaders valuing continuous performance improvement encourage employee engagement in the corrective action program as a primary input to organizational learning and growth. Combined with a low reporting threshold, these organizations process numerous condition reports every day, some of which will be duplicative when an adverse condition is observed and reported by more than one person.

Each condition report filed requires the expenditure of resources to investigate, prioritize, and resolve. Duplicative condition reports result in the expenditure of resources with no organizational value added. To ensure this does not occur, checks for duplicate condition reports should be performed as early in the process as possible and, when found, duplicate condition reports should be eliminated.

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About the Author

Nathan Ives is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.

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