3 Ways to Improve Your Business Bedside Manner

Good bedside manner can reassure and comfort a patient even when facing a difficult diagnosis, while poor bedside manner can leave a patient feeling dissatisfied or anxious, from a visit as innocuous as a routine checkup. Big difference. But how does bedside manner apply to business in general? Two words: customer service. No, a doctor-patient relationship isn’t the same as a vendor-customer relationship, but when it comes to building an effective relationship, many of the same principles apply.

We all have competition. Giving ‘customers’ the best experience possible goes a long way toward securing future business. Whether it’s bedside manner or customer service, here are five ways to demonstrate concern and professionalism to patients and customers:

Hi there! This article is available for free. Login or register as a StrategyDriven Personal Business Advisor Self-Guided Client by:

Subscribing to the Self Guided Program - It's Free!

About the Author

CRM pioneer Mike Muhney, the co-creator of ACT! software, is CEO of mobile relationship management purveyor vipOrbit – the first relationship-centric contact manager solution enabling mobile business professionals to manage their contacts, calendar and client/customer interactions across Mac, iPhone and iPad platforms. He may be reached at www.VIPOrbit.com.

Related content from StrategyDriven

 

Executive Briefing Cost Reduction Opportunity: Inventory Optimization

Maintenance Inventory Optimization: Work Management – Supply Chain Interface Barriers

Common Overlooked Controllable Supply Chain and Inventory Management Costs

Nurturing Sales eMail Templates