Evaluation and Control Program Best Practice 5 – Don’t Break the Mirror

Feedback mechanisms serve as a reflection of an organization, business unit, department, or individual’s performance. At times, these mirrors reveal exceptional performance; in other cases, good or satisfactory performance; and in some instances poor or unacceptable performance. Too often, the individual or group holding the mirror, whether a performance metric, an internal self-assessment, or a third party audit, is blamed for the performance indicated. Regardless of who provides the performance report, this person or group should not be attacked for identifying instances of success or failure.

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