Communication Levels- Importance of Quality Communication Channels

Communication is an integral part of any business’s operations and growth. Employees understand their roles, coordinate with one another, and operations run more smoothly. There are different levels of communication ranging from an upward, lateral and downward movement of information.

Upwards Flow

Communication starts from the subordinate levels to the supervisors, then the managers and finally reaches the executive. The upward flow of information enables the management to get feedback, state of affairs, clients’ needs and day to day reports and suggestions. The subordinate staff handle clients and other vital operations. They better understand the company’s needs and status and communicate the same to their supervisors or managers. To make the communication flow better, invest in collaboration solutions that improve and encourage free communication. It makes communication more transparent, faster, effective.

Lateral Flow

Different departments have their communication channels which enable a smoother flow of duties, coordination and transparency. Employees of a particular department can collaborate efforts and then pass reports to their managers. Managers have their horizontal communication channels where they compare performance and operations in the departments and detect any problems then extend the information to the executive. Lateral communication builds working relationships and friendships between team members and improves teamwork. Improved communication helps members work together to achieve a unified goal.

Downwards Flow

Communication about the company’s goals, vision and structural operations is passed down from the owner to the managers who work together with the supervisors to ensure the subordinate staff understand and work unitedly to achieve growth. The communication is not just through word of mouth but also the company website, training sessions, brochures, retreats and feedback reports. Through communication, a business owner can structure the operations to best suit the company vision, clients’ needs and current demands.

The Open Door Policy

Most organizations, although still uphold the three forms of communication, encourage the open door policy. Employees can freely walk to the manager or the executive without going through their supervisors and managers. The information flows more quickly, and employees and the company at large get faster solutions to problems. It also helps the managerial team better understand their employees, building more solid work relationships. Nowadays, most small businesses find it easier to work with lateral or horizontal communication channels as it encourages the team spirit.

Benefits of Improved Communication Systems

There is a better and faster flow of information, meaning that when there is a problem, it is detected, the concerned parties notified immediately leading to quicker solutions. Employees work better when they have stable communication structures. They build better relationships with their bosses and each other. Clients too are happier and more satisfied with the service delivery. Their needs and grievances are communicated fast and the appropriate measures sought in time. Everyone in the company better understands the businesses status and can easily access the information they need. Documents can be retrieved or shared easily, and knowledge passed on to different departments more efficiently.

Effective communication improves productivity which boosts company profits. In the end, everyone is happy.