Improving Customer Satisfaction As An Online Business

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StrategyDriven Customer Relationship Management Article |Customer Satisfaction|Improving Customer Satisfaction As An Online BusinessProviding ultimate customer satisfaction when you have no face to face interaction with your clientele can often seem like a bit of a tricky task. Giving customers the best experience possible involves more than just being respectful in your tone, as every feature of your business, products and services contributes towards the individual opinion of the people you serve. Luckily, finding out exactly how you can improve customer service when operating a business exclusively online doesn’t have to be as difficult as you might initially believe, as there are a few innovative ideas that you can utilise to start making beneficial changes today. So, if you would like to find out more, then read on to uncover some of the best top tips and tricks to make the most of now!

Design Matters

One of the biggest factors that you simply mustn’t skip over is the design of your web store, as this is the first thing that a customer will see upon clicking your link meaning you must take the opportunity to give off an amazing first impression. Focus on creating a design that will work for different people from all walks of life, making accessibility a key feature to ensure that those with impairments and disabilities can just as easily navigate around your site. Utilise white or yellow tones as a background colour and a strong dark black or blue for text, as this will make the words jump out from the screen whilst being extra handy for those with difficulties such as dyslexia too. Picking a colour scheme that matches in with your brand or it’s products and services can be a great way to include a little style, so stick with a couple of shades and use these to highlight and draw attention to important features.

Providing Information

A considerable issue that may be holding you back from achieving your full potential as an online business is the lack of information that you provide to your customers. Simply posting your products or services with a small brief description is not enough to give potential customers faith in your business, and it can give off the feeling that you put just as little effort into the quality of the items you sell, too. Providing as much information as you can about the history of your brand, the origins of your products and materials, your environmental pledge and other key areas will allow customers to get a better understanding of who they are buying from. If you sell your products and services outside of the country, all of this information should be provided in the correct language for local customers to understand your business too – investing in the help of a professional translator such as Para Plus Translations can provide you with everything you need to maintain your quality customer experience all around the world.

Improving customer satisfaction as an online business has never been so simple when you are able to make the most of the top tips and tricks detailed above!

Here’s What CEOs Say on Working From Home Without Compromising Productivity!

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StrategyDriven Practices for Professionals Article |Working from Home|Here's What CEOs Say on Working From Home Without Compromising Productivity!How many of us realize that we are experiencing history? This is the most unprecedented and unforgettable time of our lives. The outbreak of the pandemic has left for us nothing but experiments, challenges and learning opportunities. Mid May Twitter announced its employees can work indefinitely from home, being the first big tech company to come up with such a policy. For over a long time, a lot of employees who thought of #wfh as a luxury are now compelled to stick to it overnight for the time as long as eternal.

Amid this crisis, a lot of CEOs are coming up with various ideas and offers for their employees to not only ensure their productivity but also their mental well being.

1.Stay Organized: It Is Going to Help in the Long Run

Having a fixed schedule and creating boundaries between professional and personal life is the key to maintain productivity and be efficient when working from home. It is comprehensive that one needs to look after their home and work simultaneously in this tough situation. It is important that people identify when to work and where to work without being pulled into domestic chores or personal matters when working from home. If you start your day with a proper schedule and stick to it strictly, you would surely be comfortable with the new normal.

Do Not Just Work! Work! Work!

Plan your breaks too as you would at the office premises. But remember not to leeway and stretch these breaks.

2. Have a Plan Before You Begin

Well moving your workstations overnight to your home was surely a big thing to do. It is important for the organizations to gather a cross-functional team that includes business-line leaders, IT, HR, communications, and facilities, to plan for the worst and the good to come. It is important that the business is least affected by the employees working remotely. A lot of software development firms that had been providing remote services had an experience of handling clients remotely, but handling the teams remotely is a completely different chapter. Also, it is vital to ensure that employees have a good infrastructure back home to support their tasks and meet the business process.

Lack of communication is going to be a major drawback here. It is important that your team bridges the gap between them and doesn’t let its productivity be affected. Trusting the team in such times is very important. Provide your team members guard rails with the flexibility to deliver their defined targets in the defined time.

3. Short Breaks and One at a Time Approach

It is crucial to take care of your mental well being when working from home. Taking short breaks while staying connected to your colleagues always helps in remote working culture. This is not the time to take it all together. Understand this is not a productivity competition. This is pandemic and not regular work from home exercise. With no domestic help and lots of things being messed it is always difficult to find the right schedule, In the initial days experimenting a little is cool. No one knows how long we are going to stay out of the office, so making temporary adjustments won’t help. Employees and even the managers and leads need to have a plan where they can easily connect and enjoy their work. Enjoying your work is the priority here. Push yourselves and enjoy your work, maintain your productivity and keep calm.

4. Millennial Workforce Are the Key Drivers

The on-the-go technology helps the millennials be more productive and available all the time. They have better ideas to stay connected and hold meetings. With various apps put to function, we can easily predict their productivity. Working from home is quite beneficial for employees as it eliminates their daily commutes. It also helps them to lead a better and healthier life with their family around all the while. A lot of employees relish the model for the flexibility it has to offer. It is always a great choice to work when you are comfortable. This adds to productivity and better results.

A lot of millennials are making the best of the opportunity by joining e-learning classes and certification courses. They are making the most of their time and coming up with some great ideas to hone their skills and contribute to the organizations.

5. Discipline and Dedication Drive the Results

When at home, many of the employees go lethargic with their work. It is important to put your laziness in the backseat and work in a disciplined manner. It is always important to have a balance between work and personal life. Remote developers and other employees often struggle with a stringent deadline. It is important to deliver your customers a world-class service you are available as per their ease and strictly stick to the deadline that you have asked them. This not only makes you look professional but reflects your sincerity for your work too. To make sure you stick to this, the magic trick is to have a well-designed work set up and be dressed smartly. If you take things seriously and work dedicatedly the work hours at work from home won’t be as long as at the office because of the cozy set up and support of being at home. Initial work from home is going to be all kinds of a mess, taking more time than ever, but once you adjust to it, you will realize how easily you can be through your day.

6. A Separate Work Station Gets You Halfway Through

This advice actually works wonders. Get a separate work corner for yourself. This makes it easier for you to realize what and where you need to focus. Keep all your work-related documents, notes, and other accessories together so that you don’t waste hours looking for them each time you want to use them. Add some beautiful quirky elements in the place to ensure that you like the place and it helps you stay concentrated. A cool workstation is always an inspiration to work well and work hard. It becomes a little corner that you would always want to be at. Be at your office on time, take short coffee breaks, and don’t let the pandemic affect your productivity.

7. Trust Your Team

A lot of organizations that have experience in providing remote IT consultation service and development services understand how important it is for them to trust their team in the situation. The head of mobile app development team at A3logics quotes,

“We have been providing remote services for over two decades now, and we never had complaints from our clients’ end. We thought working from home would be the same, but it wasn’t. When in office the team was available on the go and discussed ideas and we knew we were all working. Being home made things a little uneasy initially. But gradually we realized it is almost similar to working remotely where our clients trusted us to deliver their projects. When working from home we need to trust each other that they are dedicatedly working on their parts and things would be in line. This small shift in thought process has actually made working from home quite easy.”

The Final Words

With the outbreak of the pandemic, we have experienced the world’s largest Work From Home experiment. Maybe the organizations won’t go 100% work from home forever but they will certainly enjoy much support from the virtual environments. With so much good and bad going around the business leaders are expected to support their employees and show some empathy towards them. Surely, this is the first time most of your employees are working from home and are connected virtually, but if this works then you are surely going to appreciate the way the results turn out to be with a happier workforce.

About the Author

StrategyDriven Expert Contributor | Scarlett BrownScarlett Brown is associated with the Content Writing team at A3logics for over a couple of years. She has been working on projects related to mobile app development and closely follows the trends in the field. She loves to read about the technical advancements and incorporate them into her work. She has been publishing a few articles on employee well being and work from home productivity hacks lately. When not at her writing desk she is often found enjoying her coffee in the nearby cafe and enjoying some storytelling shows.

Key Factors to consider when Choosing Best SEO Service in Singapore

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StrategyDriven Online Marketing and Website Development Article, Key Factors to consider when Choosing Best SEO Service in SingaporeHave you finally launched your business website and are ready to face whatever it takes to succeed online? Congratulations on making such a rewarding decision. Now the next thing you need to do is to pick the best SEO services in Singapore that will drive qualified traffic to your business site and implement a viable marketing strategy. This may be somewhat a complicated procedure, especially to newbies who have never done it before as they don’t know how to go about it. In this post, we will talk about the key elements to observe whenever picking the best SEO services in Singapore.

Key Factors That Comes Into Play Whenever Choosing the Best SEO Service in Singapore

Budget

The first thing you should think about on how to pick the best SEO service in Singapore is the amount you have to spend. Different Singapore SEO services will charge you varying amounts depending on various factors. It’s upon you to do your research and find a good SEO company that offers excellent SEO optimization services at extremely affordable prices. There is no point in robbing a bank to afford reputable SEO services.

Get Referrals

There is a likelihood that you have some friends who are already outsourcing SEO services in Singapore. Why don’t you reach out to them and get some help on how to do the same professionally? That would be a great idea considering that you’d get firsthand information from real individuals (who are already using the service). Ask them where they outsource their SEO services, how much they pay for the services, their experience, and whether they’d recommend the same to you.

StrategyDriven Online Marketer & Website Developer Magazine


Read Online Reviews

Online reviews are real feedback from actual individuals who have previously tried the services of a particular SEO agency. If you visit the various online platforms that post such reviews, you will get a clue of what to expect should you hire the SEO agency in question. Generally, positive reviews would mean that the company in question performs great, while negative feedback would indicate shoddy services.

Get Testimonials

Before settling on a decision to subscribe to the services of the SEO agency in question, it’s worthwhile to look at what their previous clients have to say. Most of these SEO agency websites have a testimonial page where you can visit and witness the feedback of their real previous customers. You will be able to tell what to expect from the company once you go through this page.

What about their Portfolios?

Another thing that you should pay attention to when choosing the best SEO services in Singapore is the company’s portfolio in question. This tells you what the company has done for other individuals who had similar SEO optimization needs. Usually, a portfolio should be readily visible on their website; however, if you do not see the same, you can request it. Witnessing what they have done for others will let you know the result to expect in advance.

Final Thought

Having gone through this post, you know some of the critical considerations that count whenever choosing a reliable SEO agency in Singapore. It’s now upon you to make a wise decision but with the help of this guide. If you are struggling with this decision, First Page Singapore is the way to go!

Three Things Every Legal Firm Should Outsource

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StrategyDriven Managing Your Business Article |Outsourcing for Legal Firms|Three Things Every Legal Firm Should OutsourceTime is the most valuable resource for modern business but launching and running a new legal business means a lot of demands on that time. The best way to make success more likely is to use the time that you have to work on the business aspects that have the most ROI. Unfortunately, there are a lot of time-wasting tasks that we can get stuck doing. That’s where outsourcing comes in. You can’t do everything yourself, and by using professionals to handle some of the more challenging and time-consuming tasks, you free up your own time to help your venture grow. Here are the top three options for outsourcing that you should make a priority.

Your Taxes

All businesses will have to deal with their tax obligations, but there’s nothing quite so laborious or as time-consuming as working out how much you owe, finding ways to cut what you owe, or ensuring that you don’t fall foul of fines. Hiring the assistance of a certified public accountant (CPA) can save you a lot of time in the long run but might also make your business more profitable as well. A CPA can identify tax breaks that you’re entitled to, and when those can change any time, it’s simply smart business sense to outsource your taxation requirements to ensure that you always stay up to date on the wiggle room that taxes often allow for.

Payroll Tasks

Even if you only have a single employee, payroll services are worth a lot more than how much they cost. Payroll services are an absolute money and time saver in the digital age, and no legal firm should consider hiring staff if they are still planning to do payrolls themselves. It’s easy to make a mistake with your payroll obligations, especially if this is your first business. When payroll mistakes happen, they can bring financial costs as much as a fresh headache, so it’s always worth looking closer at the benefits of outsourcing your payroll. Whether you’re paying your team once a week or once a month, you can save hours of work and masses of stress.

Legal Outsourcing

If you have a business that works in the law sector, then you may not have considered outsourcing your legal needs. It might seem counterintuitive, but you’ll find that getting rid of the stress of your own legal obligations frees up a lot more time to work on helping your clients. Don’t underestimate the high ROI you’ll benefit from when you acquire professional legal outsourcing for your legal firm. From back office support to case management or even basic legal research, you might be amazed by how much time and money you can save by outsourcing those very manual legal tasks.

Law firms can benefit a lot by adopting a more modern approach to their business needs. It’s easy to get stuck in ways of doing things. Still, a combination of the latest automation technologies with the most useful options for outsourcing, your law firm can benefit from being a lot more cutting edge in its approach to time management. If you want to ensure that your law firm is as lean, streamlined, and as profitable as possible, then outsourcing is an option that you can no longer ignore.

9 Reasons to Hire a Design Agency

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StrategyDriven Marketing and Sales Article |Design Agency |9 Reasons to Hire a Design AgencyYou have seven seconds to make a good first impression.

As a business, you must have a strong brand identity so consumers know about your product and whether your business’s ethos appeals to them.

A fantastic way to do this is by hiring a design agency that can help your branding. Not sure whether to hire one? Don’t worry, you’ve come to the right place.

Here are nine reasons to hire a design agency.

What Is a Design Agency?

A creative design agency offers a mixture of design, technology, and advertising to help clients with branding.

Another term that’s popping up is DesignOps. “What is Design Ops?” You ask.

Known as a design operation team, DesignOps optimizes design teams by improving workflow and streamlining many processes like recruiting. This means designers can focus on their job instead.

The 9 Reasons to Hire a Design Agency

Before you Google “design agencies near me”, it’s important to understand the advantages of hiring a graphic design agency.
Many can help establish a strong brand identity and give essential advice. Consider these reasons, for example:

1. Branding Is Different From Marketing

You must hire a brand design agency as it’s completely different from marketing. Branding helps you design your business and product while marketing lets you reach your desired audience.

Branding plays a major role in every business as it builds business recognition, boosts business value, and generates new customers. According to the experts associated with this company, the style and functionality of the design can ensure success for all your branding plans.

Further, branding makes you ask fundamental questions about your business regarding your vision, target audience, and how to stand out.
Once you have these questions, you can roll out your marketing campaign.

2. Fresh Perspective

It’s difficult to ask your internal marketing team to be objective about branding as they’re exposed to your company’s aesthetic every day.

But when you hire a logo design agency, they give you a big-picture analysis of your business from an objective stance. As a result, they can brainstorm innovative ways to bring your brand to life.

3. Cross-Industry Experience

Agencies have worked across a wide range of industries which gives them a broader perspective and skillset.

Because of this, agencies can bring new ideas to your industry to help differentiate your business from competitors.

Don’t be turned off if a creative agency hasn’t worked in your industry. Instead, look at their portfolio and see whether they’ve successfully solved challenges across a range of industries.

4. The Right Expertise

Branding agencies are unique because they’re experts in researching, the lifeblood of branding.

When you hire a creative agency, you access a design team that creates unique branding based on strategy and research. This is because the agency has had the experience with an array of projects so you end up with a strong brand identity that eclipses your competitors’.
Once the agency has created your brand, they’ll post the end result on their blog and social media channels so it’s free advertising for you.

5. Adds Consistency

A consistent presentation of a brand has increased revenue by 33% and creative agencies know this.

It’s crucial that your business’s marketing material is consistent from the typeface to the color palette. A creative design agency ensures your ideas are coordinated and consistent as it’s the foundation of a successful business.

6. Alleviates Training Costs

If you want your marketing team to expand to branding, it’ll require extra courses and another employee to train them. Not only is this expensive, but you’ll lose a large chunk of time which isn’t ideal for a business.

And there’s a chance your employees won’t have good chemistry working with each other which means there’s less chance of producing outstanding branding.

Instead, hire a creative agency for your branding as they’re guaranteed to produce high-quality results.

7. Helps You Stand Out From Competitors

Creative design agencies help you differentiate your brand so you stand apart from the rest. Branding lets you highlight the products you offer that are unique compared to what’s currently on the market.

When you outsource your branding to an agency, you’ll have a new voice, style, and feel. Because of this, you’ll get new opportunities which will bring in more revenue, making it a fantastic return on investment.

8. Lets You Connect With New Audiences

When you hire a creative design agency, you’ll reach new customers. But this can only happen thanks to the agency’s strategy and fresh perspective.

Once your new branding is established across all platforms, you’ll reap the benefits. Plus, design agencies ensure their work like logos is ahead of the curve so customers are attracted to your brand.

Further, your business can increase your network by working with a reputable design agency. And because the agency has worked with companies across a variety of industries, they know how to create a strong brand campaign.

9. Follows the Latest Trends and Technology

When you hire a design agency, they stay atop the latest trends and use technology to do so. This saves you money as you don’t have to invest in purchasing new technology or software.

No business wants to be outdated so use the agency’s expertise so this doesn’t happen.

That’s Why You Should Work With a Design Agency

Those are the nine main reasons you should work with a creative design agency.

Their team has the expertise and ability to bring a fresh perspective so your business can stand out from competitors. Hiring a creative design agency also saves you time, money, while producing fantastic results. Happy hiring!

Did you find this article helpful? If so, check out our other finance-related posts.