Ways to Impress a Client On a Business Trip

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StrategyDriven Customer Relationship Management Article | Customer Relationships | Ways to Impress a Client On a Business TripHeavy luggage, lost at reception and boozy business dinners are all regular features of hosting a client who has traveled on business. One of the most important features of impressing a client while they’ve made the effort to travel is to keep them entertained while you get to know them. Spending some time talking over a few beers is great for understanding them on a personal level, but wowing them while they’re visiting can also be hugely beneficial to your company.

Don’t just take them to the local bar

If your client would really just prefer to sit in a comfy chair and drink a few beers, then perhaps take them to a quiet bar downtown. However, if they’re really interested in seeing what your town or city has to offer, take them to a restaurant that will show them you’re keen to offer them a high-quality experience. Something such as a Japanese Teppanyaki restaurant will not only offer them some impressive cuisine, but also show them a good time too.

Show them the sights of the city

Does your city have an infamous opera house? A beautiful set of gardens? Changing up where you chat to your clients about business not only gives them some mental respite, but also shows them that you hope they come and visit you again. You want them to get the sense you’re proud to have them in your home city. This also offers another chance to entertain your guests for the evening and make their work vacation have a greater focus on the vacation part.

Show them the best of your country

Some clients haven’t just traveled from one state to the other, they may have traveled from Europe or Asia, and they might be hoping to see a little more of the United States than just your board room. If you’re desperate to win this client’s approval, then showing them the best the US has to offer is a flashy way of keeping them impressed. Taking them to see the all American sights of Texas, by using a specialized transport service, can be key.

You can do this by searching for private jet charters Dallas. This will bring your company one step closer to impressing your international client, and the client one step closer to seeing a real cowboy. It’s even said that doing something silly or fun will lighten the mood and make everyone feel that little bit closer to their colleagues.

Offer them a souvenir to remind them of the trip

At the end of Local Hero, the most poignant moment is when the American lead character takes out a handful of sea shells that remind him of Scotland. Leaving them with something small and significant to place in their luggage that will hopefully remind them of the good time spent with your company, and leave them wanting more.

Clients on executive travel might be keen to be impressed, but they’re also a tired traveler. Finding activities that bring out the human and less of the business person will make the trip not only memorable for them, but also for your team.

Quality Quantified: Learning To Measure Your Employees

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StrategyDriven Talent Management Article | Employee Metrics | Quality Quantified: Learning To Measure Your EmployeesNo two people will perform in exactly the same way when it comes to the work which they do. Some will be able to work for days on end, getting average results while they throw themselves into their work. Others, though, will find it easy to get excellent results, but won’t have the stamina to work for more than a few hours. As an employer, it is extremely important that you are aware of these strengths and weaknesses if you want to be able to leverage them correctly. To help you out with this, this post will be exploring some of the best ways to measure your employees, assessing how well they are working for your business.

Peer-Reviews

While you will get a good insight into your business when you’re able to spend time with it, the people working for you will often have the best idea of how their team mates are getting on. When someone isn’t pulling their weight, for example, most offices will be well aware of it, and people won’t be very happy. Peer-reviews are a great way to overcome this. Once every six months or so, you should have your employees anonymously rate one another on different aspects of their work. In the end, you should be left with a range of interesting statistics.

Of course, when you’re relying on other people to give you information, you have to be wary of pettiness within your ranks. Some team members may simply dislike one another, resulting in negative feedback which doesn’t truly reflect their work. To overcome this, you should be looking for examples of bad feedback which seem to be unanimous, ensuring that you’re not going to pick on someone because other people have decided to be mean to them. This is only the start of your measuring, though.

Personal Development Plans

It can be very easy for people to slip into a pattern with their work when they aren’t pushed to do more with it. This leaves a lot of employees to let their skills become stagnant, and they will never be able to make their role more complicated. Personal development plans have been used by businesses for decades to track their employee’s performance throughout the year. Staying on top of something like this is absolutely crucial, and forgetting to give people their assessments will limit the success you are able to find from it.

This works by talking to your employee and outlining the areas in their work which need to be improved. You can agree on a target for them to reach, along with talking about the way that they will reach it. This works extremely well, as it gives your team the chance to understand how well they are doing, rather than simply working at a job which doesn’t give them any feedback. If you hold meetings with each team member every couple of months, you will quickly see their work start to get better, especially when your employees are young.

Customer Feedback

There are few people in the world who have an insight into your employee’s effectiveness than the customers they work with. Getting feedback from people like this isn’t always easy, but it will open the doors to some truly honest information, and this can be hard to get when you’re only working internally. You should only ever ask for feedback when a customer has had something done for them, like making a purchase or getting some product support, as this will ensure that they have their experience fresh on their mind.

Of course, though, you need to make this as easy as possible, or you could find yourself struggling to get people to fill in your forms. There are loads of companies out there with the tools to help you to collect feedback from your customers. By using a service like this, you will put your surveys into the hands of experienced professionals, ensuring that your customers always have the best experience. As time goes on, you will learn what you need to do to be able to handle jobs like this for yourself.

Digital Metrics

Nothing tells a better story about the success of your team than numbers. When people are working for you, it’s crucial that they have targets in place, and that you have a way to make sure that they are reaching their targets. In the case of a call center, each person on the phones will need to talk to a minimum amount of customers each day. Collecting this information is easy, and you can have your employees do it themselves by simply adding to a spreadsheet whenever they complete a piece of work.

Their Past Experience

When people are trying to get a job from you, they will always give you an idea of what they’ve done in the past. It’s fair to build your expectations for their work out of this, with those who have had very complicated jobs being able to overcome issues which other people won’t be able to face. It’s fair to judge people based on their past experiences, but you have to be careful not to take this too far. Employers will often make the mistake of pushing their best and brightest as hard as they can, leaving those who need motivation the most to struggle, and causing an imbalance of work in the office.

It can be hard to make sure that you’re getting what you pay for when you hire people. A lot of companies spend huge amounts of this area, giving each of their team members enough money to live on, while also paying for loads of other little features which come with them. As time goes on, this will get easier and easier, and you will get better at pushing people in the right direction. Of course, though, this work is very important, and this means that you will need to avoid letting it become too routine, as this will make it easy for employees to get around it.

Advice For Becoming A Better Entrepreneur

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StrategyDriven Entrepreneurship Article | Entrepreneur | Advice For Becoming A Better EntrepreneurWhile it’s nice to be able to say that you’re an entrepreneur, it’s an even better feeling to be able to prove to others that you’re a successful business owner. Luckily, you can use the following advice to help you become a better leader and boss so that you can experience a bright and prosperous future.

It’s ultimately up to you and your responsibility to overcome any obstacles you’re facing and improve in areas where you’re falling short. Remain patient with yourself because you’re more likely to develop as time goes on and you gain more experience and expert knowledge of your field and business. Most importantly, follow your passion and try to have a little fun while you’re at it!

Admit to Your Weaknesses

Become a better entrepreneur by admitting to your weaknesses and what you don’t know. For example, you may realize you need a digital marketing plan in place but don’t know the best way to implement one. In this case, work with a company such as Webpresence.Digital that can help your business thrive online by increasing leads, boosting sales and building more brand awareness. It’s not always about being able to perform each task yourself, but knowing who to turn to that can help you achieve your goals.

Learn from Others

Be observant and willing to learn from and listen to others if you want to improve your abilities as an entrepreneur. Be thirsty to take in new information and open to hearing different approaches to solving problems. Find a mentor who you can turn to for input and will keep you on track when you’re unsure of how to proceed in the future. Commit to nurturing long-term business relationships with other professionals and customers as well.

Proactively Manage Your Finances

The financial health of your company is one area you aren’t going to want to ignore as an entrepreneur. You need to know that you’re running a stable company and don’t want to be continuously encountering surprises when it comes to your money. Be proactive about managing your finances by setting budgets and holding regular meetings to discuss the status of your business and your profits. If your schedule is full or you need assistance, hire an accountant or financial director who can help you keep your books in order.

Take Care of Yourself

Another piece of advice if you want to become a better entrepreneur is to take better care of yourself. Running a company is hard work and will require a lot of time and energy on your part. Put your health and well-being first, and you’ll likely find you’re more productive during the day and don’t feel as tired. A few tips include:

  • Following a schedule
  • Eating healthy meals
  • Exercising regularly
  • Managing your stress
  • Getting plenty of sleep

Be diligent about putting your needs first above all else, and you’ll find you’re a lot more pleasant to be around and can reach your goals quicker. While your business is important, so is making sure you have a lot of natural energy and aren’t always getting sick.

4 Areas Your Business Should Be Focusing On This Year

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StrategyDriven Business Performance Assessment Program Article | Business Performance Improvement | 4 Areas Your Business Should Be Focusing On This YearThe reality is that if you try to take on too much at once with your business, this approach may backfire on you. It’s better to focus in on a few essential initiatives than it is to spread yourself too thin and, in turn, end up accomplishing nothing.

There are four areas in particular that your business should highly consider concentrating on this year if you want to experience more success. Take time to review the following ideas and then think about which areas you’re performing well and which ones could use more of your time and attention so that you can come up with a plan of action for moving forward.

1. Customer Satisfaction

Customer satisfaction is one area you definitely want to focus on this year if you’re going to run a better business. It’s important to collect feedback and track your customer service performance, so you know exactly how you’re doing. The happier your customers are, the more likely it is that your business will receive positive reviews online and that consumers will start talking about you with each other and spreading the word about why it’s a wise choice to do business with you.

2. Health & Safety Obligations

Additionally, commit to following health and safety protocol and running a safer business this year. You’ll avoid unwanted situations this way and be able to retain your employees because they’ll feel safe and protected coming to work each day. Properly ventilate and extract dust and waste by using products from Integrated Air Systems to help you achieve this goal. This way, you’ll reduce the risk of equipment breaking down or someone getting sick or hurt because of unsafe working conditions.

3. Employee Retention

Another area your business should be focusing on this year has to do with employee retention. The truth is that people are more willing to change jobs these days if they’re unhappy at their current employer. Keep your employees satisfied and motivated by assigning them challenging tasks and rewarding them fairly for their efforts. Be willing to gather feedback from and listen to your employees so you can create an even more attractive work environment.

4. Innovation

Your business should also be concentrating on how to innovate your products or services in the upcoming year. Going along with business as usual might be the easy answer, but it’s not what’s going to help you stay relevant or get ahead of your competitors. Hold brainstorming sessions with your employees and use your creativity to come up with new solutions that are impressive and newsworthy.

Conclusion

Achieve better results with your business this year when you’re focusing on improving in the right areas. Use these tips to help you set more specific goals about what it is you wish to accomplish and what challenges you need to overcome in the future. Start by coming up with a plan of action and then writing down specific details about how you’ll properly execute each objective.

Four Ways to Overhaul Your Company Website

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StrategyDriven Online Marketing and Website Development Article | Four Ways to Overhaul Your Company WebsiteIf your company’s been around for a while, it’s likely that your website has been, too. If that’s the case, you may well find that design trends, features and styles have moved on from the point at which you dusted off your finished site. The web design world moves fast – and consumer attention moves faster. If customers arrive on your website to the impression that you’ve not updated it for a number of years, they’ll instantly judge you for it. You’ll lose business as a result. As such, here are four ways to overhaul your website in favor of something a little more snazzy, modern and sleek.

Rebrand

While this is not necessarily a web-based overhaul, it is something you should consider if you’re in any case about to entirely change your website’s appearance. A rebrand will echo through-out your website, and as such it’s best to cover both a rebrand and a web redesign at the same time, in the same cohesive process. Get your design team on it immediately, or outsource to de-sign professionals who’ll help you achieve your vision.

Hosting Platforms

The very base – the foundation – of your website is its hosting platform. If you’re about to go through an overhaul, it’s certainly worth considering whether you ought to change hosting providers at the same time. In recent years, cloud hosting has become particularly favored in the web design world – something that you’ll not be using in your current legacy website.

Restructuring

Many companies are so used to their existing website that they fail to recognize some glaring failures in terms of its structural layout. Even if there are no failures per se, the gold standard for webpage and site map layout is always changing, which means your website is almost certainly behind the curve, confusing web users and alienating potential custom. When you overhaul your website, be sure to restructure it in such a way as to smooth all click-throughs and open up pathways for your traffic to pass easily through.

Redesigning

Now it comes to the more visual side of your site’s revamp. Here, you’ll want to go with some of the most exciting design trends to be taking place in 2019. Mini-animations, activated by the scroll function, have become something of a dominant trend for websites in the past year, and continue to dominate the ecosystem for businesses aiming to look ultra-modern and super-slick. Engage with these trends visually in order to bask in the admiration of your site’s visitors.

A Word of Warning

While website overhauls are incredibly important in order to keep your business modern and functional online, you shouldn’t erase your old web pages until you’re sure that your new and revamped website is entirely bug-free. A second word of warning: be sure to bear in mind that repeat customers may be shocked by a very different website appearing when they go to visit yours. Take steps to reassure these customers, and to keep some consistency with the old de-sign.

These four tips – and brief words of warning – should help you conduct a thorough overhaul of your company’s website, updating your appearance and functionality for the trends that are dominating 2019.