Automated Notification of Responsible Individuals

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StrategyDriven Organizational Performance Measures Best Practice ArticleOrganizational performance measures drive behaviors but, in order to be effective, the information they provide must be known and acted upon in a timely manner. Today’s business leaders can easily be overwhelmed with information; obscuring critical performance metric action prompts. Furthermore, the fixed publication frequency of performance monitoring reports may preclude leaders from receiving action-prompting information in a timely manner. Automating performance notifications, triggered at the time of occurrence, can help alleviate these issues.

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About the Author

Nathan Ives, StrategyDriven Principal is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.

Recommended New Year’s Resolutions for Entrepreneurs

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With 2013 winding down, it’s time to start thinking of ways to change, or improve, for the New Year. As the New Year approaches, here are a few New Year’s resolutions and recommendations for the entrepreneur:

As an entrepreneur:

  1. Hire Great People: Continue to try to hire great people so I can focus on my primary roles.
  2. Reduce Email Lists: Reduce the number of email lists I’m on for both business and personal.
  3. Less Stress: Stress less over the minor problems and remember that perfection is impossible.

Recommendations:

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About the Author

Michael Unetich is President of TIP Solutions, a Chicago-based software company building a patented set of software and firmware technologies around call handling and management. He started several successful entrepreneurial ventures, possesses experience in software design and marketing, and has extensive experience in angel investing. Michael is a named inventor on over 10 patents currently under USPTO and international filing.

3 Ways to Improve Your Business Bedside Manner

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Good bedside manner can reassure and comfort a patient even when facing a difficult diagnosis, while poor bedside manner can leave a patient feeling dissatisfied or anxious, from a visit as innocuous as a routine checkup. Big difference. But how does bedside manner apply to business in general? Two words: customer service. No, a doctor-patient relationship isn’t the same as a vendor-customer relationship, but when it comes to building an effective relationship, many of the same principles apply.

We all have competition. Giving ‘customers’ the best experience possible goes a long way toward securing future business. Whether it’s bedside manner or customer service, here are five ways to demonstrate concern and professionalism to patients and customers:

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About the Author

Mike MuhneyCRM pioneer Mike Muhney, the co-creator of ACT! software, is CEO of mobile relationship management purveyor vipOrbit – the first relationship-centric contact manager solution enabling mobile business professionals to manage their contacts, calendar and client/customer interactions across Mac, iPhone and iPad platforms. He may be reached at www.VIPOrbit.com.

6 Silent Productivity and Profitability Pitfalls, part 7 of 7

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Silent Killer #6: Modern Indentured Servitude

Today’s world is one of sharp contrasts. As a society, we have more choices, opportunities, wealth, and prosperity than at any other point in human history. Yet, we are also more depressed, dissatisfied, and despondent than ever before.

In fact, more than 21 million Americans are depressed, according to Mental Health America, costing U.S. companies more than $31 billion each year in lost productive time.

A key contributor to this malaise is our contemporary view of work – that it is an endless series of ‘things to do,’ things which have commercial value for the enterprise but produce little or no sense of value for ‘me.’

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About the Author

Chris Majer, Founder and Chief Executive Officer of The Human Potential ProjectChris Majer, Founder and Chief Executive Officer of The Human Potential Project, is the author of The Power to Transform: Passion, Power, and Purpose in Daily Life (Rodale), which teaches the strategies corporate, military, and sports leaders have used to positively transform themselves and their organizations in a way readers can adept to their own lives and professions. He may be reached at www.humanpotentialproject.com.

A Very Merry Christmas Wish from StrategyDriven

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On behalf of the entire StrategyDriven team, I want to wish you, your family, friends, and colleagues a very Merry Christmas and the Happiest New Year. May you experience all the peace, hope, and joy of the holiday season!

All the Best,

Nathan Ives
President and Chief Executive Officer
StrategyDriven