Post System Implementation Challenges

A performance measurement system’s complexity and organizational impact can bring with it many people, process, and technology challenges post implementation. For several months following a system go-live or significant upgrade, the organization adjusts its processes, procedures, and behaviors so to achieve the best possible reflected performance. This evolution is not without its costs or problems.

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Additional Resources

Numerous other StrategyDriven articles provide elaborating information on how to avoid/address many of the challenge points above including:

• Project Management Best Practice – Define Success First
• Organizational Performance Measures Best Practice – Use a Multidiscipline Team to Develop the Performance Measurement System
• Organizational Performance Measures Best Practice – Documenting Performance Measure Drivers
• Organizational Performance Measures Best Practice – Predefined and Reinforced Data Standards
• Organizational Performance Measures Best Practice – Get Data Directly from the Source
• Organizational Performance Measures Best Practice – Run New and Old Performance Measures in Parallel
• Organizational performance Measures Best Practice – Ad Hoc Reports First, Automated Metrics Second

About the Author

Nathan Ives is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.

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