StrategyDriven Editorial Perspective – No Free Lunch

There exists a pervasive and ongoing belief among many that government has the power to eliminate hardship and create prosperity for everyone. Nothing, of course, could be farther from the truth.


“You don’t make the poor richer by making the rich poorer.”

Winston Churchill
Prime Minister of the United Kingdom
(1940-45, 51-55)
and Nobel Laureate (literature)


The following video is that of a lecture made by Nobel Laureate and Economist Milton Friedman. In his discussion, Dr. Friedman illustrates why there is no free lunch, why no combination of government programs can simultaneously create wealth and prosperity for all individuals. Thus, when government spends money, it is always at someone’s expense. He goes on the dispel the myth that corporations pay taxes of any sort and how continuing such policies further injures the economy and employees.

Dr. Friedman’s assertions are not political but are instead based on sound economic theory and real-world experiences. These principles equally apply to organizations to the extent that compensation, benefits, privilege, and authority are proffered in a manner inconsistent with the value contribution of the individual.

StrategyDriven Recommended Practices

Highly accountable organizations benefit from the premise that there is no free lunch. Executives, managers, supervisors, and individual contributors are held accountable for their actions and contributes both positively and negatively. StrategyDriven leaders should therefore take the actions necessary to create and promote accountability throughout their organization. At a high level, these actions include:

  1. Clearly defining the organization’s mission in terms of quantifiable goals and values
  2. Broadly communicate the organization’s mission and values
  3. Cascading these mission goals into a performance metric system that establishes the results to be achieved at each level of the organization and ultimately by each employee
  4. Codify the individual level performance metrics and organizational values within position descriptions, observation programs, and individual performance goals
  5. Award organizational positions based on individual knowledge, skills, experience, contributions, and adherence to the organization’s values
  6. Establish a compensation and benefits program that equitably distributes rewards based on an individual’s value contribution and adherence to the organization’s values
  7. Provide continuous, ongoing feedback and coaching to both reinforce the achievement of the organization’s goals in a manner consistent with its values and to further develop personnel and improve performance

“Organizational accountability exists when all members of the workforce individually and collectively act to consequentially promote the timely accomplishment of the organization’s mission.”

StrategyDriven Contributors


Additional Information

StrategyDriven believes the practice of ‘no free lunch’ reflects an organizational commitment to praise-worthy values. Leaders seeking to infuse their organization with such beliefs are supported by the tools presented in our principle, best practice, and warning flag articles within the following topics:

Recommended Resource – Soup: A recipe to nourish your team and culture

Soup: A Recipe to Nourish Your Team and Culture
by Jon Gordon

About the Reference

Soup: A Recipe to Nourish Your Team and Culture a business novel by Jon Gordon illustrates the significant impact senior leaders have on setting and nurturing their organization’s culture. Jon goes on to reveal how culture, in-turn, drives performance and ultimately an organization’s success.

Benefits of Using this Reference

StrategyDriven Contributors believe leaders at the top set the tone and tenor of the organization’s performance; that the workforce will, over time, embody a set of beliefs aligned with senior management’s decisions and actions.

StrategyDriven Contributors like Soup for the way in which the relationship between senior leader decisions and actions, organizational beliefs and work ethic, and overall company results is illustrated. Through the story of Soup, Inc., Jon reveals the nuances of decisions and actions by a CEO and how these effect those immediately around her and are then translated throughout the workforce. These easy-to-relate-to interactions follow closely with our own experience with personnel reactions in the workplace; making Soup‘s lessons both real and applicable.

The lessons in Soup go one step further; illustrating in an implementable step-by-step fashion how to positively impact and change an organization’s culture.

Soup‘s insights and implementable actions on how to constructively improve an organization’s culture makes it a StrategyDriven recommended read.

The Not-So-Secret Secrets to Making It Big: Five Surprisingly Doable Steps That Will Propel You to the Top

Have you ever said to yourself, How in the world did [insert name of powerful business executive] get to where he is? He’s not any smarter than I am! Well, chances are you’re right. That executive who made it big probably doesn’t have more powerful brain cells than you… but what he (or she!) probably does have are three non-glamorous but crucial qualities: focus, discipline, and follow-up.

These three qualities might not sound extraordinary, but they can truly set you apart. The truth is, there isn’t a simple magic bullet that will propel you straight to the top. Success in any endeavor, especially business, really comes down to specific character traits and habits. If you have those qualities, you’ll excel. And if you don’t, you probably won’t.

I speak from experience: I have launched a number of successful business ventures, including OfficeMax and my newest business, Max-Wellness, a new and unique health and wellness chain. And I think that making sure that you constantly work with focus and discipline, and always, always follow up are crucial ingredients of getting the results you want – whether you’re launching a start-up, leading a team of employees, or going after that big promotion.

Before you ever craft a sales strategy or walk into a client meeting, whether or not you have a chance of success has already been decided by how you think about your work, what you have to do, and how you do it. Outcomes are shaped by your focus, discipline, and commitment to follow-up…or lack thereof. It’s important to remember that achievements are often less dependent on your technical know-how and more dependent on how you organize and think.

Read on to learn what these three qualities look like in practice, and how you can make them work for you:


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About the Authors

Michael Feuer cofounded OfficeMax in 1988 starting with one store and $20,000 of his own money, a partner, and a small group of investors. As CEO, he grew it to more than 1,000 stores worldwide with annual sales topping $5 billion. He is also CEO of Max-Ventures, a venture capital and retail consulting firm, and founder and CEO of Max-Wellness, a comprehensive health and wellness retail chain that launched in 2010. After opening initial laboratory test stores in Florida and Ohio, a national roll-out is now underway. To read Michael Feuer’s complete biography, click here.

Talent Management Best Practice 2 – Maintain Up-To-Date Job Descriptions

Today’s fast moving marketplace demands that companies be in an almost constant state of change in order to remain competitive. Subsequently, businesses reorganize, new roles are created, and existing positions eliminated on an almost continuous basis. Throughout these changes, it remains important to keep all organization members well aligned and focused on achieving the company’s mission goals. To do this requires ongoing retranslation of these goals to the day-to-day activities of the workforce. Often overlooked but important to maintaining alignment is the updating of job description documents.


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Additional Resource

The link between job descriptions, employee behaviors, and performance reviews is further highlighted by Garry Ridge in his book, Helping People Win at Work: A Business Philosophy Called “Don’t Mark My Paper, Help Me Get an A”. Listen as Garry shares his insights on improving workforce performance with us during his StrategyDriven Podcast interview.

The Advisor’s Corner – When Should Consultants Be Used?

Question:

We’ve brought in a number of high priced consultants to perform a business case analysis. In hind sight, it appears we could have done the same work with internal resources. Why then did we hire these costly advisors?

StrategyDriven Response:

There are many reasons for hiring consultants. One or more of these likely applied in your situation:

  1. The consultants brought unique insights and experiences from outside your organization; enabling them to develop and present points of view that would otherwise have not been available for consideration.
  2. The organization staff did not have the capacity to perform the given task. Therefore, the consultants were hired to augment the labor pool.
  3. The existing staff had the capacity but not the knowledge and skills to perform the work. (Note that this appears to not be a factor given the question asked but is a legitimate reason for hiring consultants.)
  4. The organization is reluctant to implement the recommendations made by those internal resources not viewed as being experts in a particular area. Subsequently, the consultants are brought in because of their ‘expert status’ that leaders know will enable them to move forward with a desired course of action.

The reason for engaging consultants should always be understood prior to hiring them. Clear, quantifiable expectations should be documented within the statement of work that define the value they are to bring to the organization whether that is external knowledge and experience, labor augmentation, skills augmentation, or to drive a particular perspective. The consultants must be held to the achievement of these established goals in order to ensure they have met the return on investment promised by their employment.

Final Thought…

Using consultants should always be on a temporary basis. Some organizations fall prey to hiring consultants for temporary staff augmentation only to find that these individuals remain in position for years if not decades. Such circumstances highlight an understaffing condition that should be alleviated by the typically less expensive option of hiring additional resources rather than engaging costly consultants for extended periods.

Additional Resources

StrategyDriven Contributors further highlight the benefits of using consultants in the article, Independent Assessors.