Business Performance Assessment Program Warning Flag 2 – Crediting Good Intentions

“The road to ruin is paved with good intentions.”

German Proverb

Communicating assessment conclusions can be a difficult task, particularly in the case of improvement opportunities being presented to those directly managing or performing the function. Delivering the message is all the more difficult if those receiving it are organizationally senior to the self assessment lead or are influential favorites of the organization’s leaders. In these cases, business performance assessment leaders seeking a tactful way of communicating the ‘bad news’ often fall into the trap of crediting the good intentions and/or self identification of the issue by those responsible in order to put a positive spin on an otherwise negative message. Doing so, however, avoids the real issues at hand and can rob the organization of the opportunity to realize substantive performance improvements.

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Additional Resources

Lack of organizational accountability plays a significant role in the crediting of good intentions and recently self identified issues as assessment report conclusions. Principle, best practice, and warning flag articles on organizational accountability helping leaders enhance their company’s performance in this area can be found within the StrategyDriven topic: Organizational Accountability.

Other StrategyDriven recommended practices helping assessment teams avoid good intention and recently self identified issue conclusions can be found in:

• Business Performance Assessment Program Best Practice 1 – Executive Sponsorship
• Business Performance Assessment Program Best Practice 2 – Multidiscipline Teams
• Strategic Analysis Best Practice 3 – Identify the Hidden Drivers
• Strategic Analysis Best Practice 3 – Identify the Hidden Drivers (continued)
• StrategyDriven Podcast Episode 20 – Identify the Hidden Drivers, part 1 of 3
• StrategyDriven Podcast Episode 21 – Identify the Hidden Drivers, part 2 of 3
• StrategyDriven Podcast Episode 22 – Identify the Hidden Drivers, part 3 of 3
• Strategic Analysis Best Practice 4 – Independent Assessors
• StrategyDriven Podcast Episode 15 – Independent Assessors

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