Business Performance Assessment Program – Criticisms Appear Harsher When Put into Print

Fact or fiction, anything formally documented assumes an air of legitimacy. Combine this implied legitimacy with the stark black and white of the printed words and any identified improvement opportunity can appear overly harsh and critical, especially to those responsible for the performance. Apparent aggressiveness within a self assessment can result in resistance to the evaluation findings; often by those who stand to benefit the most and who must own the corrective actions.

Hi there! Gain access to this article with a StrategyDriven Insights Library – Total Access subscription or buy access to the article itself.

Related content from StrategyDriven

 

Yellow Sticky Analysis

Executive Briefing Cost Reduction Opportunity: Inventory Optimization

Principles for Responding to Black Swan Events

Social Media Publication Timing