StrategyDriven Organizational Performance Measures Forum

Performance measures serve to align an organization’s efforts to the achievement of its mission. As part of a company’s evaluation and control program, they quantifiably monitor important characteristics of the company’s products and services and the performance of the individuals and processes creating them. Performance measures support managerial decision-making by providing useful information regarding:

how efficient and effective are the company’s processes and the individuals implementing them
if product or service improvements are necessary
if the company’s customers and stakeholders are satisfied
if the company is meeting its stated goals

Performance measures best serve an organization when they are understandable, broadly applicable, uniformly interpreted, and economic to apply. They should cascade through and organization’s hierarchy such that achievement of lower tiered performance goals support higher tiered goals that in turn ultimately support achievement of the company’s mission.

Focus of the Organizational Performance Measures Forum

This forum will focus on the principles, best practices, and warning flags associated with the leading practices of companies that successfully use performance measures to drive organizational alignment, accountability, and operational performance. The following articles, podcasts, documents, and resources cover those topics critical to a strong performance measurement system.

Articles

Principles

Time Matters [StrategyDriven Premium Content]
It’s All Integrated [StrategyDriven Premium Content]
System Implementation Challenges [Complimentary StrategyDriven Premium Content]
Post System Implementation Challenges [StrategyDriven Premium Content]
The Difference Between Personal Goals and Organizational Performance Measures [StrategyDriven Premium Content]

Best Practices

Best Practice – Vertical Cascading [StrategyDriven Premium Content]
Best Practice – Horizontally Shared [StrategyDriven Premium Content]
Best Practice – Common Construction Characteristics [StrategyDriven Premium Content]
Best Practice – Core Performance Measures [StrategyDriven Premium Content]
Best Practice – One Source of the Truth [StrategyDriven Premium Content]
Best Practice – Diverse Indicators [StrategyDriven Premium Content]
Best Practice – Documenting Performance Measure Drivers [StrategyDriven Premium Content]
Best Practice – One Change at a Time [StrategyDriven Premium Content]
Best Practice – Predefined and Reinforced Data Standards [StrategyDriven Premium Content]
Best Practice – Get Data Directly from the Source [StrategyDriven Premium Content]
Best Practice – Predefined Action Thresholds [StrategyDriven Premium Content]
Best Practice – Multiple Action Thresholds [StrategyDriven Premium Content]
Best Practice – Identify the Measures First [StrategyDriven Premium Content]
Best Practice – Run New and Old Performance Measures in Parallel [StrategyDriven Premium Content]
Best Practice – Map Performance Measure Ownership [StrategyDriven Premium Content]
Best Practice – System Development [StrategyDriven Premium Content]
Best Practice – Annual Alignment Review [StrategyDriven Premium Content]
Best Practice – Ad Hoc Reports First, Automated Metrics Second [StrategyDriven Premium Content]
Best Practice – Diverse Measurement Mechanisms [StrategyDriven Premium Content]
Best Practice – System Approval by the CEO [StrategyDriven Premium Content]
Best Practice – Broad Communication [StrategyDriven Premium Content]
Best Practice – Use a Multidiscipline Team to Develop the Performance Measurement System [StrategyDriven Premium Content]
Best Practice – RACI Matrix [StrategyDriven Premium Content]
Best Practice – Diverse Metric Groupings [StrategyDriven Premium Content]
Best Practice – Performance Metrics Inventory Database [StrategyDriven Premium Content]
Best Practice – Eliminate Low-Value Metrics [StrategyDriven Premium Content]

Warning Flags

Warning Flag – Data Source Manipulation [StrategyDriven Premium Content]

StrategyDriven Expert Contributor Articles

The New Thinking on KPIs, part 1 of 4 by David Parmenter
The New Thinking on KPIs, part 2 of 4 by David Parmenter
The New Thinking on KPIs, part 3 of 4 by David Parmenter
The New Thinking on KPIs, part 4 of 4 by David Parmenter
Eight Levels of Analytics by sascom Magazine
The Unnoticed Analyst: Can analytics succeed while going unnoticed? by Thornton May

StrategyDriven Podcasts

StrategyDriven Podcast

StrategyDriven Podcast – Video Edition

Framework for Aligning an Organization

StrategyDriven Podcast – Special Edition

Documents

Whitepapers

Alignment [StrategyDriven Premium Content]
Types [StrategyDriven Premium Content]
Selection [StrategyDriven Premium Content]
Construction [StrategyDriven Premium Content]

Resources

Books

Strategy Maps by Robert S. Kaplan and David P. Norton

Enterprise Performance Measurement

We can work with you to assess and improve your performance measurement system; yielding metrics and reports that are operationally relevant, organizationally consistent, and economically implemented. The resulting system helps improve managerial decision-making, organizational alignment, and individual accountability. Learn more about how we can support your implementation and upgrade efforts or contact us for a personal consultation.